For your clients
More control for your agency. A better experience for every client.
The Spark connects client delivery, communication, performance and commercial information without exposing clients to your internal agency workspace.
For your agency
Manage every client relationship.
- Oversee projects, deadlines and outstanding client actions
- See which clients owe feedback, approval or information
- Connect marketing activity with live performance data
- Spot delays, concerns and changes in scope earlier
- Keep invoices, payment status and client activity together
- Give account managers a complete view before every client conversation
- Reduce chasing across email, spreadsheets and separate platforms
For your clients
Everything they need. Nothing they don't.
- Check project progress whenever they need to
- See what is happening now and what is coming next
- Provide feedback on work in progress
- Approve completed work quickly and clearly
- View reports, meetings, invoices and important documents
- Submit requests without starting another email thread
- Use a simple portal branded as the agency
The client portal
Web Alchemy’s portal for Harbour Lane Properties.
Sophie Reed logs in to Web Alchemy’s portal, with Alex Morgan as her account lead. The menu is Dashboard, Tasks, Performance, Calendar and Admin. Approvals sit inside Tasks.
Feedback and approvals
Feedback while it’s in progress. Approval when it’s done.
Feedback
When work is below 100% complete, the agency can submit it for feedback. The client sees Feedback requested, and can comment, choose between options or give direction without formally approving unfinished work.
Approval
When work reaches 100% complete, the agency can submit it for formal approval. The client sees Approval required, and can approve the completed deliverable or request changes.
Decisions, versions, comments and timestamps are recorded against the task.
Expectations and scope
Fewer surprises. Clearer decisions.
Keep clients informed
- Show clients what is being worked on
- Communicate what is coming next
- Keep feedback attached to the correct task or version
Keep scope clear
- Record additional requests
- Identify potential scope changes
- Confirm decisions before work continues
- Reduce disagreement about what was requested or approved
Performance and reporting
Results in the client’s own login.
Clients see meaningful marketing and website results inside their portal, not just at the monthly review.
- Google Analytics
- Meta advertising
- AdRoll
- SEO performance
- Website performance
- Email marketing campaigns
- WhatsApp campaigns
- Lead generation reporting
On the roadmap: Google Ads.
Invoices
Commercial information alongside the work.
- View invoices and their payment status
- Access previous invoices
- Understand what is outstanding
- Keep commercial information alongside project activity
Your agency. Your brand.
A client portal that feels like your own software.
Clients log in to your platform, on your domain, in your colours. They never see our name.
Try your own below.
- Your logo
- Brand colours
- Custom domain or subdomain
On the roadmap: Curated typography, dashboard appearance, visible modules and metrics and reports shown.
Unlimited client logins.
Client contacts never count towards your team seats. A five-person agency can give 25 clients, and everyone they work with, access to its portal.
Visualise your portal
Concept previewTry your agency name, logo, colours and typography on the client portal. Layouts other than Default are concept previews.
Your brand
Your logo, colours and domain or subdomain.
Unlimited client logins
Every client, and everyone they work with, can have a login.
Seats stay internal
Client contacts never count towards your internal team seats.